Shipping policy

We want to make your shopping experience as smooth and transparent as possible. Below is important information about how and when your order may be shipped.

Processing Time

Orders are typically processed and prepared for shipment within 1 business day.
Orders placed by 4:00 PM Pacific Standard Time are dispatched the same day.

Please note:
Orders are not processed or shipped on weekends or U.S. public holidays.

Shipping Time

Once your order has shipped, you will receive an email with tracking information.

Estimated delivery times (not guaranteed):

United States:
Approximately 3–4 business days after your order has been processed.

Alaska and Hawaii:

We also ship to Alaska and Hawaii. Please note that delivery times to these locations may be longer than our standard U.S. shipping estimates due to carrier transit requirements and geographic distance.

Shipping to Canada:

We ship across Canada, except Quebec, Yukon, the Northwest Territories, and Nunavut. 

Canadian orders are processed within 1 business day. Orders placed before 4:00 PM PST ship the same business day. Estimated delivery time to Canada is 4-8 business days after processing. Canadian orders are shipped via UPS.

Shipping to Canada is free.

Duties, Taxes and Import Fees (Canada):

Orders shipped to Canada may be subject to import duties, GST/HST, and carrier brokerage fees. These charges are set by Canadian customs and the carrier, are collected from you at or before delivery, and are not included in our product prices or shipping costs. We are unable to estimate these charges in advance. If you would like an estimate before ordering, please contact UPS or your local customs office.

Shipping Cost

We currently offer free standard shipping on U.S. orders.
No additional handling fees apply.

Where We Ship

We ship orders throughout the United States and to Canada (excluding Quebec, Yukon, the Northwest Territories, and Nunavut).

Carriers We Use

Orders are shipped through trusted U.S. carriers such as:

  • USPS

  • UPS

  • FedEx

Carrier selection may vary based on destination, service availability, and shipping conditions.

Tracking Information

Once your order ships, a confirmation email containing your tracking number will be sent.

Please allow up to 24 hours for tracking information to become active in the carrier’s system.

Canadian orders are tracked with UPS from pickup to delivery using the same tracking number. Tracking updates can pause briefly while your package clears Canadian customs

Delays & Exceptions

Shipping delays may occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier operational issues

  • High seasonal volume

  • National or regional holidays

While we cannot guarantee delivery timelines, we may assist by coordinating with the carrier where possible.

If your tracking shows no movement for 5 business days, or your order is marked delivered but has not arrived within 2 days, contact us and we will open a carrier investigation.

For Canadian orders: if your tracking shows no movement for 10 business days, or your order is marked delivered but has not arrived within 2 days, contact us and we will open a carrier investigation.

Local Pickup

Local pickup may be available at checkout for eligible orders.

Pickup location:
23373 Timberlane Dr., Valencia, CA 91354, USA

Pickup hours:
Monday – Friday, 9:00 AM – 4:00 PM (Pacific Time)
Excluding U.S. public holidays.

You will receive an email notification when your order is ready for pickup. Orders must not be collected without prior confirmation.

Availability of local pickup may vary depending on product availability and operational capacity.

Order Cancellation

You may request to cancel your order before it has been processed and shipped.

Due to our fast processing times, cancellation requests must be submitted as soon as possible after placing the order. While we will make reasonable efforts to accommodate cancellation requests, we cannot guarantee cancellation once order processing has begun.

If an order has already been shipped, it cannot be canceled. In such cases, please refer to our Refund Policy for return eligibility.

Approved cancellations made prior to shipment will receive a refund to the original payment method.

Lost or Missing Packages

If your order appears delayed, stuck in transit, or marked as delivered but not received, please contact us at:

Email: support@honkup.com
Phone: +1 (747) 293-9981

We will review the situation and, where appropriate, work with the carrier to investigate.