Refund policy

Refund Policy

Return Address

All approved returns must be shipped to:

23373 Timberlane Dr
Valencia, CA 91354
United States

Returns sent without prior authorization may be refused.

1. Returns & Eligibility

You may request a return within 90 days of the delivery date confirmed by the carrier.

To be eligible for a return:

  • The item must be in original condition and show no signs of excessive wear or damage

  • All main components must be included

  • The product must not be heavily damaged, altered, or modified

We reserve the right to refuse returns that show signs of misuse, improper installation, intentional damage, or conditions outside normal use.

2. How to Initiate a Return

To initiate a return, contact us at:

Email: support@honkup.com
Phone: +1 (747) 293-9981

Please provide:

  • Your order number

  • Photos or video of the item (required for damaged or defective products)

  • A brief description of the issue

Once your request is reviewed and approved, we will confirm return authorization and provide return instructions.

Items must not be returned without prior written confirmation.

3. Return Shipping Costs (U.S. Orders Only)

Return shipping responsibility depends on the reason for the return.

If the return is due to our error
(defective product, incorrect item, or damage during transit):

We cover return shipping costs for U.S. orders.

If the return is due to customer preference
(change of mind, ordered by mistake, or no longer needed):

Return shipping costs are the responsibility of the customer.
Original shipping fees (if any) are non-refundable.

We strongly recommend using a trackable and insured shipping method.

4. Refund Processing

Once we receive and inspect your returned item, we will notify you by email.

Approved refunds are issued to the original payment method.
Please allow several business days for your financial institution to process the refund.

Refunds may be denied or partially issued if:

  • Required components are missing

  • The item is returned in poor or unacceptable condition

  • The product was improperly installed and damaged

  • The return request was submitted outside the allowed timeframe

5. Exchanges

If you receive a defective or incorrect item, please contact us and we will arrange a replacement where applicable.

To expedite the process, we may request photos or a short video demonstrating the issue.

6. Damaged or Missing Items

If your order arrives damaged or with missing components, notify us within 7 days of delivery.

Contact support@honkup.com and include photos or video showing:

  • The packaging

  • The product and components

  • The shipping label

We will review the issue and provide an appropriate resolution.

7. Order Cancellations

Orders may be canceled before shipment.

Once tracking information has been generated or the order has entered fulfillment, cancellations are no longer possible and the order will be handled according to this Return Policy.

8. Contact Information

If you have questions regarding returns or refunds, contact us:

Email: support@honkup.com
Phone: (747) 293-998123373 Timberlane Dr
Valencia, CA 91354
United States