Privacy policy
Privacy Policy
Effective Date: June 30, 2026
This Privacy Policy is issued by Symbiosis One, the U.S.-registered company operating the Honkup brand ("Company," "we," "our," or "us").
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit Honkup.com.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information to operate our website, process orders, provide customer support, and improve our services.
Information You Provide to Us
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely by third-party payment providers; we do not store full payment card numbers)
Information Collected Automatically
When you browse our website, certain information is collected automatically, including:
- IP address
- Browser type and version
- Device information
- Pages visited and interactions
- Referring URLs
- Date, time, and duration of visits
This information helps us maintain site security, analyze performance, and improve user experience.
Information Collected During Checkout
Our checkout process, powered by Shopify, may collect:
- Order and transaction details
- Cart contents
- Payment method identifiers (tokenized only)
- Fraud-prevention and risk signals
2. How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Provide customer support
- Communicate order-related updates
- Detect and prevent fraud or unauthorized activity
- Maintain and improve website functionality
- Send marketing communications only if you have opted in
We do not sell or rent your personal information to third parties.
3. How We Share Your Information
We share personal information only with trusted service providers necessary to operate our business, including:
- Shopify (e-commerce platform and checkout)
- Payment processors (banks, credit card networks, Shop Pay)
- Shipping carriers (such as USPS, UPS, and FedEx)
- Email service providers (transactional and service-related communications)
- Analytics providers (such as Google Analytics)
These third parties are required to safeguard your information and use it solely for the purposes specified by us.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Maintain shopping cart and checkout sessions
- Analyze website traffic and performance
- Improve user experience
- Display relevant marketing content where permitted
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.
5. Data Security
We take reasonable measures to help protect your personal information, including the use of SSL encryption and secure third-party payment processing provided by our platform partners.
While no method of transmission or storage is completely secure, we rely on industry-standard practices and our service providers' safeguards to help protect your information.
6. Privacy Rights & Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the ability to:
- Request access to the personal information we maintain about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information, subject to legal, regulatory, or operational requirements
- Opt out of receiving marketing communications
We will review and respond to requests in accordance with applicable law and our operational obligations.
To submit a privacy-related request, please contact us at:
Sharing & Opt-Out Choices
We do not sell personal information in the traditional sense.
Some data sharing with service providers and advertising partners may be used to improve website functionality and show relevant content. Depending on applicable privacy laws, this type of activity may be considered "sharing."
If you would like to limit or opt out of certain data sharing activities, please contact us at:
7. California Privacy Rights
If you are a California resident, you may have additional privacy rights under applicable California law.
Subject to applicable legal exceptions, you may have the right to:
- Know the categories and specific pieces of personal information we collect, use, disclose, and retain
- Request deletion of your personal information
- Request correction of inaccurate personal information
- Request information about the categories of personal information disclosed to service providers
We collect categories of personal information including identifiers (such as your name, email address, phone number, and addresses), commercial information (such as order history), internet or electronic network activity (such as browsing information), and payment-related information necessary to process transactions.
We disclose personal information only to service providers that help us operate our business, including Shopify, payment processors, shipping carriers, email service providers, and analytics providers.
We do not sell your personal information.
To exercise your California privacy rights, please contact us at:
We will not discriminate against you for exercising any privacy rights provided by applicable law.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders and provide services
- Comply with legal and regulatory requirements
- Resolve disputes
- Improve our business operations
When information is no longer required, it is securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external sites.
10. Children's Privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this Privacy Policy periodically.
Changes become effective when posted on this page.
The Effective Date above reflects the most recent update.
12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact us:
Symbiosis One
Email: support@honkup.com
Phone: +1 (747) 293-9981
